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Terms & Conditions

We ship quickly and offer many choices of shipping methods to fit your needs. Orders are normally shipped on or before the next business day. (Business days exclude Saturday and Sunday, and all U.S. Mail holidays. All delivery time estimates in the Shipping Methods section below are figured from the date the order leaves our facility.

Out-of-Stock Items
Our shopping cart software tracks stock levels of our products, so being able to add an out-of-stock item to your cart is rare; however, it does happen occasionally due to human error in entering the products into the system. If you purchase an item that is out-of-stock, we will contact you to make arrangements to refund, or cancel the order. We will make every effort to contact you, but if we are unable to reach you by shipping time, we will send your order (minus the out-of-stock item) and refund you for the missing item.

Shipping Charges
Your shipping costs will depend on the weight of your order, and the shipping method you choose.

Shipping Methods
It is very important that you read and understand the service standards and availability for all of your shipping options. We ship as quickly as possible, but once it has shipped, it is out of our control and delivery is up to the carrier. Please choose a shipping method that you are comfortable with and understand. Specific service availability will depend on various factors, such as delivery location and order weight. Available options will appear during checkout.

UPS Ground Service:
Delivery time is based on distance to the destination, anywhere from 1-5 business days. This does not include Saturday delivery. A tracking number is provided. UPS charges more for residential deliveries. Since most of our customers are residential, the residential fee is figured into your shipping charge. If your delivery address is a commercial address, please let us know and we can refund you for the residential charge (about $2.00 per shipment). Also figured in is the UPS Fuel Surcharge.

UPS 3 Day Select:
Delivery time is 3 business days, with delivery by end of day on the third day. This is from the time the order is shipped, which is typically the business day after the order is placed. This does not include Saturday delivery. A tracking number is provided. UPS charges more for residential deliveries. Since most of our customers are residential, the residential fee is figured into your shipping charge. If your delivery address is a commercial address, please let us know and we can refund you for the residential charge (about $2.00 per shipment). Also figured in is the UPS Fuel Surcharge.

UPS 2nd Day Air:
Delivery time is 2 business days, with delivery by end of day on the second day. This is from the time the order is shipped, which is typically the business day after the order is placed. This does not include Saturday delivery. A tracking number is provided. UPS charges more for residential deliveries. Since most of our customers are residential, the residential fee is figured into your shipping charge. If your delivery address is a commercial address, please let us know and we can refund you for the residential charge (about $2.00 per shipment). Also figured in is the UPS Fuel Surcharge.

UPS Next Day Air:
Delivery time is next business day, with delivery usually by 10:30am. This is from the time the order is shipped, which is typically the business day after the order is placed. This does not include Saturday delivery. A tracking number is provided. UPS charges more for residential deliveries. Since most of our customers are residential, the residential fee is figured into your shipping charge. If your delivery address is a commercial address, please let us know and we can refund you for the residential charge (about $2.00 per shipment). Also figured in is the UPS Fuel Surcharge.

1.860.668.7931   •   Lily House Bed and Breakfast   •   13 Bridge Street, Suffield, CT  06078


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